Delivery and Returns
You have the right to cancel your order within 14 days of receiving it, without providing a reason. After cancellation, you must return the product within 14 days. In this case, the full order amount will be refunded. Please note that the costs for returning the product from your home to the online store are your responsibility and will be deducted from the refund amount.
If you choose to exercise your right of withdrawal, you must return the bracelet with all included accessories in its original condition (including the original packaging) to SuitableJewelry. Contact us at firstname.lastname@example.org to initiate the return process. Upon receipt of the return, we will refund the applicable order amount within 5 days, provided the product is received in good condition.
*Why no free returns? This policy is in place to discourage unnecessary orders, reducing our contribution to CO2 emissions
- For letterbox parcels within the Netherlands, we charge a fee of €3.95. Shipping is free for orders of €35 or more.
- For letterbox parcels within Europe, we charge a fee of €9.49. Shipping is free for orders of €50 or more.
Please note that we are not responsible for import duties or taxes that may apply to your order. Additionally, you do not need to be at home for the delivery, as the packaging qualifies as a letterbox parcel and will be delivered by PostNL or DHL. We aim for a processing time of 2 business days to prepare the bracelet for shipment.